Big Licks Skypark

Went here yesterday as a treat before kids go back to school, it was anything but a treat!! First time customer, price was on the steep side but I was hoping this would reflect in some delicious food.... I was wrong! We waited 20/25mins for a burger and chips i was assured this was because everything was cooked fresh! I certainly wouldn't say the burger i received was cooked it was infact cremated!!!! Zero taste, chewy as an old boot, without a doubt the worst burger I have ever tasted!!!!! And to top it of they forgot to cook one of my kids meals so we had to wait again for that to arrive, in fairness it did arrive sharpish. As an apology they gave my kids a free ice cream voucher... so we thought, as we finished chewing the leather... sorry burgers.. I took my kids to pick there free scoop of ice-cream from there vast selection only to be told "oh no that voucher is only for one scoop of plain vanilla ice cream"... so yes not such a lovely apology after all. First time customers and definitely LAST time customers!!!

Avoid !! unless you want over stimulated and bubbly food. music is far too loud for what it should be. food wait had me a little impatient, to add on to that my ice cream had been sitting for too long that it was bubbly and more like a soggy milkshake. The iced latte was also pretty dense no flavour. pretty disappointed on this Occassion.

Great place, very clean, fantastic ice cream!

Awful Experience – I’ll Never Be Back Ordered one Sundaes ice cream for takeaway and honestly, the whole system is a joke. You don’t get a receipt no order number, nothing. I was just left standing there. Then one of the staff told me to take a seat and she’d find me and bring my order. The place was busy so I thought, Wow, they must have amazing memories to remember who ordered what (sarcasm). 15 minutes passed — nothing. I went back and politely asked a young girl about my order. She was lovely and said she’d check. Came back a few minutes later and said it’s on the way. Waited another 10 minutes. Still nothing. By then I’d had enough. Told the girl I didn’t want it anymore. She didn’t say a word. Went back to the queue and waited another 5 minutes for a refund. The cashier looked surprised and said she’d check with whoever was in charge. I honestly thought someone might come over with the ice cream or at least an apology. Nope — she just opened the till and handed me my £7 back, no explanation, no proper apology. As a manager myself, I know mistakes happen. But how you deal with them is what really matters. Whoever’s running that place clearly doesn’t understand basic customer service. Maybe try printing out order numbers instead of shouting across the room asking who ordered what. Total shambles. I’ll never be back.

Great selection of deserts. Would recommend for anyone that has a sweet tooth. Great portion sizes and reasonable prices. Lots of seating area as well and staff is friendly. The restaurant is clean and we'll maintained