Novotel Glasgow Centre

If I could give zero stars, I would. I’ve stayed in Novotels all over the world and have always found them reliable, comfortable, and good value. That trust has now been completely shattered. Novotel has made the baffling decision to rip out traditional air conditioning and replace it with a so-called “eco” system that gives guests absolutely no control. The logic is this: if it’s hot outside, the hotel might cool the building; if it’s cold outside, it might heat it. Guests are left stuck with whatever setting management decides, regardless of how stifling or freezing their rooms feel. The tiny windows barely open, meaning there is no real airflow at all, it’s like sleeping in a sealed box. This isn’t sustainability, it’s greenwashing. The amount of energy they are realistically saving is negligible compared to the huge price hikes in room rates. The only thing being reduced is guest comfort. You can’t seriously claim to be a premium hotel while charging more and offering less. The result is an experience that is deeply uncomfortable, incredibly frustrating, and entirely dismissive of guest wellbeing. Novotel used to be a brand I could count on, but this change is such a blatant cost-cutting measure disguised as environmental responsibility that it makes a mockery of their customers. Until they reverse this short-sighted decision, I won’t be staying at another Novotel again and I’d advise anyone who values a good night’s sleep to think twice before booking.

Stayed at this hotel for 3 nights. Great hotel and comfortable room much better than you would get in a budget hotel, with Central Glasgow and all sights within walking distance. Be aware, this hotel is located in Glasgow's LEZ it is not a payment you can just make, it is a fine that you will get if you get scanned by the ANPR cameras and can stack, just be aware of this if you are driving here from out of town and are intending to park at the hotel. Recommend parking at Oswald Street NCP for Glasgow Central and walking the 15 minutes to avoid charges.

We had such a wonderful experience here, thanks in large part to our server, Fern. She was absolutely delightful—so sweet, attentive, and genuinely made us feel welcome from the moment we sat down. Her service was flawless: she checked in at just the right times, made sure everything was perfect with our meal, and had the warmest personality. On top of that, Fern went above and beyond by giving us some fantastic recommendations for things to see and do around Scotland. It made our visit feel extra special and personal, like we were getting insider tips from a friend. The food was excellent, but it was Fern’s kindness and thoughtfulness that truly made the evening memorable. If you’re lucky enough to be served by her, you’re in for a treat!

Located in the heart of Glasgow,great for seeing the sites. The lobby seemed tired and dated. The breakfast buffet was great,plenty of choices. However, having dinner there was not great. Limited menu and the restaurant dining experience was limited to 4 tables along a wall as if an after thought. Definitely understaffed so service was slow. Not the staff's fault, did the best they could.

I booked this hotel with a clear request for two separate beds. When I arrived, the room had one double bed that couldn’t be separated. I spoke with Andrew at reception, who told me there were no twin rooms available. He personally assured me that a refund would be processed the next morning, which is why I left and booked another hotel at a much higher cost. However, I later received an email saying no refund would be issued because the room type matched the booking. This feels dishonest, as I made my decision based on Andrew’s confirmation. If I had known I would not get a refund, I would have paid the additional £100 upgrade instead. The overall interaction at reception felt dismissive — as if customer experience didn’t matter. Small things, like the lack of professionalism and care during the conversation, already signaled low standards. I travel to Glasgow weekly for work, and this is the first time I’ve had an experience like this. I will continue to follow up with management directly, and my team and I will keep our reviews public until this is resolved.