Jasmine One

This is a revue of two tales. First visit here after a trip to Rouken Glen. First tale is the good news The food is excellent starters and mains were all tasty and of high quality. 2nd tale is the bad news. I waited 40 mins from time of ordering for a simple Sweet & Sour Chicken which must be one of their most popular dishes. We were seated on arrival facing the kitchen service area. Very noisy with chattering staff toing and froing. We asked for a table change but were told all unoccupied tables were reserved for booked customers. 90 mins later, when i finally had recd my main dish and we were finished, no one had yet occupied any vacant tables. It was still early evening.Lack of flexibility and too long a wait, spoiled an otherwise good food experience.

Utterly Abysmal! Ordered a takeaway for my family at 5:45pm from the restaurant which is 5min drive from my house. I was told it would be here for 7:30pm (which in itself seemed extreme) It's now 8:45pm, I have received zero phone calls from them to explain. I have phoned them four times. First call stated it would be a further 35mind. The second i was informed they weren't sure, but when I prompted them to ask the kitchen I was told a further 15mins. In the third call I was told it was leaving the kitchen and would be with me in 2mins. The fourth call I was told the driver was 5mins away. It arrived at 8:50pm, cold

Ordered on just eat. Delivery would take about 1 hour. After 1 1/2 hours phoned to ask about it. Was told it was out for delivery. After another half an hour phoned back to be told delivery would arrive in about 10 minutes. Over all it took about 2 and a quarter hours to get here. If it’s too busy to deliver on time it shouldn’t accept orders! Food was warm and mediocre when it arrived. Certainly won’t be using again

Our first visit to Jasmine One this evening. A very warm welcome from Susie. Comfortable table, very clean. I ordered Prawn cocktail, my husband, Chicken and sweetcorn soup, both lovely. I then had Grilled Lemon chicken , husband had mixed Satay. Absolutely beautiful, well presented, piping hot, plentiful and I'd go as far as to say the best lemon chicken Ive had in a long time. Sammi,served us, what a pleasant, helpful girl!! Having read some of the reviews we had hoped it would be good, it definitely was and we will return. Thank you Jasmine One. I Should add, the restaurant is not suitable for disabled, toilets are down two flights of stairs.

Ordered collection - when got home order wrong and told Jasmine One can't issue a refund from "their" website because "not their website". Food was poor, tasteless and felt like reheats. Will not use again beyond poor. Picture is what was being passed as salt & chilli chips ...........