Peking House

Peking House offers Chinese takeaway, receiving mixed reviews that reflect both strengths when quality standards are met and concerns about order accuracy and customer service. The restaurant has been described as best Chinese ever and always consistently good when operating well, though order accuracy and customer service issues have been raised by some reviewers.

The food at Peking House receives outstanding reviews, with dishes consistently described as best Chinese ever, always consistently good, amazing, best satay sauce ever, and cooked to perfection. The restaurant offers a variety of options, and specific dishes receive particular acclaim. The chicken satay is described as amazing, with the sauce described as amazing and best satay sauce ever. The chicken fried rice (extra sweet) receives particular praise, described as best Chinese ever, and the sweet and savory together is so nice. The thin noodles are described as cooked to perfection. The food quality is such that reviewers note they travel 20 mins to get this one as it's always consistently good, and they have tried many Chinese but this is the best. The food is described as best Chinese ever, and everyone was impressed with not a single complaint.

Service at Peking House receives mixed feedback. When service is good, reviewers note the owners care about their customers, and the restaurant offers a loyalty card where you can collect stickers and earn rewards, described as such a great touch. However, there have been significant customer service issues reported, with reviewers describing how order problems were handled as really disappointed and completely ridiculous. One reviewer noted they've been going to this takeaway for years and have always enjoyed the food, but sadly tonight's experience has really let them down. When they called about missing satay sauces, they were told they could come back and pick it up, but there was a weather warning in place and it's not safe or reasonable to expect customers to drive back out for a mistake that wasn't theirs. They then said if the customer brought the food back, they'd give them a whole replacement order, which the reviewer noted makes no sense. The reviewer asked if they could just get a replacement order next weekend instead, but they said no and that the original order was required back tonight. The reviewer noted they don't understand the logic, and they're really disappointed with how this was handled, especially as a long-time regular. The service issues are such that reviewers note mistakes happen, but how you deal with them makes all the difference, and they won't be back.

Order accuracy has been a concern, with multiple reports of missing items. Two reviewers noted they forgot two satay sauces for two meals, and when they called, the restaurant's response was unsatisfactory, particularly given weather warnings and the distance customers had to travel.

Delivery service receives positive feedback, with one reviewer noting quick delivery even with a storm, contributing to convenience and satisfaction.

There have been pricing consistency concerns, with one reviewer noting they won't consistently get the same price, and the same order ranges from £16 to nearly £20. The reviewer noted whenever they question this they're told that they charge an extra pound for making the rice sweet, which is ridiculous. They also charge about the same each for adding a few peppers and onions to the rice, and the reviewer noted you can't even see or taste them there's so little in there, so it does seem like they're sometimes being a bit petty with that stuff. However, the reviewer noted it's still worth it though.

The restaurant's atmosphere receives positive feedback, with reviewers describing it as lovely atmosphere, and noting that as it was busy, customers were chatting to each other too, contributing to positive experiences.

For visitors to Glasgow, Peking House offers Chinese takeaway that can be best Chinese ever and always consistently good when quality standards are met. The restaurant's ability to deliver best Chinese ever, amazing food, and quick delivery has earned it positive recommendations from many reviewers. However, there have been concerns raised about order accuracy (including missing satay sauces), customer service (including unsatisfactory handling of order problems), and pricing consistency. The combination of generally excellent food when quality is consistent, but order accuracy and customer service concerns, makes it a mixed experience, and the restaurant would benefit from addressing order accuracy, improving customer service response to problems, and ensuring pricing consistency to ensure all guests have positive experiences.