McDonald's

I have shopped at this McDonald's many times. I have never had a problem before. This morning one of the servers behaved dishonestly. I eat here because I pressed a button, but despite this, he wanted to give me my cocoa and food without my wallet. When I told the guy that I wanted the tray, the lady came over arrogantly and asked me what my problem was. I told him. He took me at my word. I told him that if I wanted food here, he had to give me a tray. There were about six customers in the morning, there was not much traffic. I asked her by her name, Cassie's name plate. She was about 30 years old, a short woman with blonde hair, with a ponytail. In the future, I will not come here again because of this unsightly service. In addition, while they were busy writing the review, they laughed in a rude and inappropriate way. And the cocoa tasted like water.

I was travelling late at night from London to Scotland and felt very hungry, so I ordered a Big Mac, a toffee latte, and a melon bag. I selected table service and waited for nearly half an hour, but nothing arrived. So, I went to the till area and stood there waiting for a staff member, but no one came. Then, a security guard approached me very rudely and asked why I was standing there. He was extremely disrespectful. A few minutes later, a staff member finally came, and I explained that my order was missing. They gave me the food, but the melon bag was missing, and the toffee latte was not hot. This has been the worst experience I’ve ever had at McDonald’s. After a long journey, everything was closed, there was no access to a bathroom, part of my order was missing, and the security staff were especially disrespectful. Please provide better service in the future.

It's a McDonald's so it's decent junk food that you can take the kids too, or grab a burger after a night out.

I'm a senior in need of a knee replacement, and the regular toilets are up 4 flights of stairs. I asked a server where the disabled toilet was, and if there was a code. He said there wasn't one- the only one was upstairs. After eating, I checked the main floor and there was a disabled toilet about 20 feet from where I was sitting. It was unlocked, so I went in. When I was in there, someone came and knocked. I said hello, and the door was rattling. I said occupied, and it sounded like someone was about to use a key. I went to the door and shouted occupied, and he said "it sounds like someone is in there". When I came out, there was a little girl and her brother standing there waiting. They looked like they could have climbed the stairs. So no disabled toilet for seniors, but children are allowed?? Ridiculous!

The order machine didn't work properly, I tried to introduce my code so many times without any result. Some days the food is good, some days the food is awfull. I can understand that this is a fast food restaurant, but I don't understand why I have to put the burger inside the bun every single time (because when I open the box I find the burger mostly outside). If you order a hot chocolate you will get a boiling water cup with almost nothing of chocolate. Today was even worse, bins were full, rubbish on the floor, dirty walls and full of tiny flies everywhere! (Check the black dots on the picture)